Christmas is the same time every year.....it really is....... so why oh why do people come in this week, expecting me to go out on kitchen measures, plan and quote and order before Xmas. It takes literally hours of peace and quiet to do a plan and quote. On top of busy phones and a hectic showroom. The pandemic and Brexit has caused huge shortages, and extortionate price rises, yet they keep coming. December is normally much quieter than this - gives us time to reprice the whole showroom, and get ready for stocktake which we do between Xmas and New Year. I found after the first lockdown, people were much more understanding, but now they are getting arrogant and rude. Walk in and expect you to drop everything for them. You can't explain to them that you are still working on the plan for 'Mr H' who also came in 2 days ago with the same 'do it now' expectations. So bloomin frustrating. I went home last night physically and mentally drained. Now that there is only one income and it's only a 4.5 day week, I have to plod on. Ex always used to say - go get something less stressful regardless of wages, as we are fine with 2 incomes. Good job I didn't. Fingers crossed the Premium Bonds will see me right Sorry for the moan.....
Aw VW moan all you like, it sounds like you are running the showroom as well as customer service, drawing up plans, stock control, etc etc etc. It must be so frustrating when customers go off on one, not at all being being interested in your priorities and promises to other customers....people are total pillocks some times.
A friend of mine had a small independent estate agents some years ago, she said without fail, every November people would be putting offers on properties insisting they just had to be in by Christmas otherwise they would pull out of the purchase. So, they were insisting that, at best, a 12 week major financial transaction had to be done in 4/5 weeks to give them time to 'get in and settled' before the big day...morons and often at the last minute they would be let down by the removals company anyway. I can understand you being at your wits end VW, but at least you have a beautiful gin shed...they haven't xx
VW, what is wrong with people? When I worked in the surgery, the week before Christmas used to be absolutely manic. People wanting an appointment to request medication just in case they were likely over Christmas. We would be inundated with requests for repeat medication, even though they had enough until the middle of January. You could guarantee that someone would rush in just as we were closing saying that they had forgotten to order their medication. The GP had left and local pharmacy had closed! Of course it would be our fault. VW, you can only do one thing at a time. Book people for a January appointment, smile sweetly and say that you are just doing quotes that were requested in November. Get fish and chips on your way home, wash them down with an ice cold gin and tonic. When do you finish for Christmas?
I can feel your frustration VW and rightly so. Why are folk so desperate and in a hurry so often? I hate rude people too and there’s no way you should have to put up with it. Does your manager know about it? Any chance someone could give you a hand? In the meantime just imagine us lot standing by your side wagging our fingers at the naughty customers and blowing raspberries if they step out of line!
This is so frustrating for you VW, you are hardworking and conscientious, but Joe Public think they can be rude and expect everything to be done yesterday, why, I think we live in such a fast paced society where you can order on the internet and it arrives tomorrow, kitchen planning needs time and patience, those ‘rude, bad mannered, thick as two short planks’ types really get on my nerves, I’m with Trisha, takeaway tonight and something on the rocks, take care Lovely 🥰 xx
Bloody people VW, short on brain cells no doubt, demanding and rude like expectant spoilt kids grrr. moan all you want, it does actually make you feel better just saying it to someone, it really does.
I love Trishas idea of fish and chips, washed down with gin and tonic...perfect remedy for a s@@t day.
xx
There is a lot to be said for being part of a group, and the support and friendship that is gained from this.
VW, what is wrong with people? When I worked in the surgery, the week before Christmas used to be absolutely manic. People wanting an appointment to request medication just in case they were likely over Christmas. We would be inundated with requests for repeat medication, even though they had enough until the middle of January. You could guarantee that someone would rush in just as we were closing saying that they had forgotten to order their medication. The GP had left and local pharmacy had closed! Of course it would be our fault. VW, you can only do one thing at a time. Book people for a January appointment, smile sweetly and say that you are just doing quotes that were requested in November. Get fish and chips on your way home, wash them down with an ice cold gin and tonic. When do you finish for Christmas?
Trisha
Cheers Trisha - I am working till 5pm this Thursday then back in the following Wednesday to start stocktake. I have never had Xmas off.
Moan away girlie. Bloody customers are an absolute nightmare!! It's awful that you have to stand and smile whilst they kick off, when really all you want to say is 'are you twp ! ya plonker!!'
I hope you have taken Trisha's advice with the G&T drinks each night. Get one out every morning before you go to work and lay it ready so that when you come home at night, it is waiting for you with a big smile